Frequently Asked Questions

  • What is self storage?

  • Self storage is a service which provides a ‘do-it-yourself’ storage for both business and domestic users. Self storage is flexible so you can store for as little or often as you like and only you hold the key to your own rented clean, dry, individually storage room.

  • How much will the storage space cost me?

  • We have a whole range of different sized units available from a small locker to the size of a double garage. If you know what you need to store, go to our online space calculator which will give you a size immediately!

  • What does the price include?

  • All prices include the unit charge, rates, service, utility bills and maintenance costs. You will require a padlock to secure your unit and additional insurance can also be purchased.

  • How often can I have access to my items?

  • Unlimited access is available free of charge during our long opening hours.

  • Do I need my own padlock?

  • Yes, as only you have access to your unit. When you fill your unit with your items, you lock the unit and take the key to your padlock home with you for safe keeping. Small padlocks are available from East Coast for as little as £5.

  • Do East Coast Self Storage sell boxes and packing materials?

  • Packing materials can be purchased in person from our stores, including an extensive range of packing materials from boxes to bubble wrap. To visit our packing materials page.

  • Do I have to reserve a unit in advance?

  • No, you just need to complete and sign a storage agreement form and then you can move your goods in immediately. To ensure the best service possible for you we would appreciate some notice and an advanced booking if possible.

  • How do I deliver and collect my items for storage?

  • We have lots of space for unloading and loading, so just bring your goods in your own vehicle or a hired vehicle.

  • Will East Coast Self Storage accept deliveries on my behalf?

  • Yes, if arranged in advance. We sign for the amount of packages received but not for the contents as this would necessitate us opening your packages.

  • Do you have trolleys available?

  • There are a number of different sized trolleys and pallet trucks available free of charge for customers to use. We also have a forklift truck available for any heavier goods, which can be operated on your behalf by one of our trained staff.

  • What size of units are available?

  • Sizes available are from a locker to a double-garage size. Check out our space calculator which calculates the space you require by cubic square feet, therefore allowing for stacking as well as floor space.

  • What if my goods won’t fit into my storage unit?

  • No problem! Depending on availability, you can transfer your items to a larger unit.

  • How long can I rent my unit for?

  • As long as you require the extra space, you are welcome to store at East Coast Self Storage for a week, a month or even a year. The minimum storage period is seven days.

  • What do I need to do when I want to vacate my unit?

  • We don’t require any notice but its always a good idea to let us know in advance, which can be given in person, in writing, by fax or email.

  • Are the units heated?

  • Even though the units are not heated, the temperature within them tends to be fairly constant. The storage depot is very well insulated so that items stored are never too hot or cold.

  • Are there any limitations on what I can store?

  • Almost anything can be stored except:
    • Living items – animals & plants
    • Hazardous materials – flammable liquids and explosives
    • Items that could decompose – exposed foodstuffs
    • Unauthorised or illegal goods – firearms etc.

  • What payment do East Coast Self Storage accept?

  • A number of payment options are available including credit or debit card, cheque and standing order and Direct Debit.

  • Is there someone at the store I can talk to should I have a problem?

  • There will always be a member of staff available during our long opening times.

  • What are East Coast’s opening hours?

  • The store is open to registered customers from 7am to 8pm seven days a week.

  • Where can I find the East Coast Self Storage?

  • Our flagship Self Storage Depot offers at convenient, close-to town centre location.
    East Coast Business Park?Clenchwarton Road?West Lynn?King’s Lynn?Norfolk?PE34 3LW

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